Shop LuLu Return Policy

Returns

Custom Products from RageOn or Print On Demand are Final Sale.

Each piece is hand printed for you - if you have any issues with your products please email us at hello@shoplulu.com with photos of the issue.

Unless a product arrives damaged. All of our sales are FINAL.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unworn and Must Not Smell as if it Had Been worn and kept in a Smoke Free Environment. The product must be resellable upon arrival or no refund will be issued.

We are a very small business, like crazy small, 3 people on a good day and our job training participants.

To Keep our Prices Low we have an ALL SALES FINAL Policy
If you receive an item that is damaged, it must be reported within 3 business days of delivery. We will note delivery as the day that USPS marks your shipment as delivered.


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Item with obvious signs of use

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
jill@shoplulu.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

Shipping
To return your product, you should mail your product to:

 Shop LuLu

2417 SilverSide Road

Wilmington, DE 19810

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  

Shop with a Heart

Join Us Our Mission is to Create Job Training for Young Adults with Special Needs.

Every Order Creates a training Opportunity and we fill your order with heartfelt gratitude

+ You'll Receive Sales & Specials