Shop LuLu Return Policy

Returns & Cancellations

Custom Products from RageOn or Print On Demand are Final Sale and there are no Cancellations.

We have put 2 Agreement Buttons in Place to Make Sure that our Customers Read the Policy Beforehand.

  • The process is very laborious and in some cases the orders truly start printing the minute the order hits our system.
  • There is no going back.
  • We are very clear about that. In the case that you think calling the credit card company will stop it, we actually video each users session showing that they click " I agree " on our RageOn Orders.
  • We are trying to help you here, that is why there are 2 YES , I Agree Buttons to Click
  • Read the Product Description. 

Each piece is hand printed for you - if you have any issues with your products please email us at hello@shoplulu.com with photos of the issue.

Unless a product arrives damaged. All of our sales are FINAL.

Frequent Answers for Custom Print Products from Rage On

You: I didn't know that Production and Shipping were 2 Different Things

If you think you didn't agree to these terms, you have. You can not purchase a custom print product from us without agreeing to this. We provide in very clear terms the Production Plus Shipping Times. Those Times are in Business Day, Not Calendar days as Stated.

 

You will get a tracking number from us the moment your product is dry. From there . Here is where we have told you to make sure you read the terms. First in a Pop Up before you put your Item in your Cart. 

Then Again, we will not take your Credit Card Information Until You Agree that you have Read it at Check Out. 

We do not do this because we want to take your money and run. We do this because we are trying to give you the best possible experience possible. No matter what we do people don't read, order these products and we start making them and then decide that they can't wait. Then they call their credit card company or Paypal and tell them we took their money and ran. We have now had experienced this so many times and NEVER have we lost when we have provided the information as it is fully disclosed.  

 

We are a small business and we have to pay for each product and they labor and time that it takes to make each product. 

Each product is made in either the US ( t's and small goods ) or Poland and we tell you that right on our homepage .



To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unworn and Must Not Smell as if it Had Been worn and kept in a Smoke Free Environment. The product must be resellable upon arrival or no refund will be issued.

We are a very small business, like crazy small, 3 people on a good day and our job training participants.

To Keep our Prices Low we have an ALL SALES FINAL Policy
If you receive an item that is damaged, it must be reported within 3 business days of delivery. We will note delivery as the day that USPS marks your shipment as delivered.


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Item with obvious signs of use

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
jill@shoplulu.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

Shipping
To return your product, you should mail your product to:

 Shop LuLu

2417 SilverSide Road

Wilmington, DE 19810

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  

Every Order Creates a training Opportunity for Young Adults with Disabilities

Bonus = Receive Sales & Specials

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